Política de envío
Important Notice: Temporary Suspension of Orders to the United States.
Dear Customers,
Thank you for your continued support of URSUGAR.com. Due to recent adjustments to U.S. tariff policies, we regret to inform you that we are temporarily suspending all shipments to U.S. addresses, you will receive an email notification once services resume.
What This Means for You
1. New Orders Paused: New Orders with U.S. shipping addresses cannot be placed or processed at this time.
2. Existing Orders: All orders completed prior to this notice will be shipped as scheduled. Track your package via your account dashboard.
Our Commitment to You
We are actively working to assess the policy impact and adapt our supply chain to resume compliant services as soon as possible.
Apology & Assurance
We sincerely apologize for any inconvenience caused. Your trust drives our efforts, and we are dedicated to resolving this promptly. Thank you for your patience and understanding. Please contact our customer service team cs@ursugargel.com if you have any questions.
— The UR SUGAR Team
Package Processing Time
Usually we process it within 1-2 business days after receiving your order.
Delivery Range
We Ship Worldwide. When filling shipping address in your order, it will notify you if the shipping address cannot be delivered. If you place an abnormal order, please contact our customer service team (cs@ursugargel.com) in time, we will be the first time to serve you.
Shipping Fee
When order over $20 USD, you will get free shipping. Under $20 USD order the shipping costs will vary depending on the Countries/Regions.
| Countries/Regions | Order Price | Shipping Fee |
| Canada/Mexico | $0-$19.99 | $5.48 |
| $20.00 and up | $0 | |
| French Polynesia | $20.00 | |
| Bermuda, Botswana, Barbados, South Africa, Nigeria, Greenland | $35.95 | |
| Others | $0-$19.99 | $6.99 |
| $20.00 and up | $0 |
Shipping Time
Each country's logistics time is different and will be affected by the speed of package processing by local logistics providers.
| Countries/Regions | Shipping Time |
| most of Asian/European Countries, Australia | 15-40 days |
| Canada, Russia, Italy, France, Spain, Saudi Arabia, Israel, Philippines, Africa countries | 21-40 days |
| South America countries, some island countries | 30-50 days |
FAQs:
1. Delivery time is largely influenced by the speed of customs clearance, the number and efficiency of the staff delivering the goods and other factors.
2. For order over $200, our customer service cs@ursugargel.com will contact you to confirm ship the order with FedEx/DHL/EMS, please make sure you can receive the package with those express company.
3. Order contains many items may be split into many small packages, it maybe because something is out of stock so we ship other items first. Please don’t worry, you will get all items at the end. If not, please contact cs@ursugargel.com