FAQs
Frequently Asked Questions
Below FAQ are some common concerns of our clients before purchasing the UR SUGAR products if you have other questions, please just send it to cs@ursugargel.com
Yes, we ship almost worldwide, except Barbados, Bosnia & Herzegovina, Brazil, Cayman Islands, Colombia, Costa Rica, El Salvador, Hong Kong SAR, Jamaica, Jersey, Kosovo, Martinique, Montenegro, Nigeria, Peru, South Africa, Sweden, Taiwan, U.S. Outlying Islands. So please feel free to purchase items on our website.
The shipping fee is free for orders over $20.
For orders below $20, you will need to pay $10/$5.48 additionally for Registered Standard Shipping according to your location.
For orders below $20, you will need to pay $10/$5.48 additionally for Registered Standard Shipping according to your location.
Orders will be processed in 1 - 3 working days after we get your order details and payment.
For the long-time holiday, we'll post the info on our website and reply you automatically via emails.
For the long-time holiday, we'll post the info on our website and reply you automatically via emails.
1) Items are always shipped via registered airmail. Registered airmail is free for order over $20, and you could track the delivered information until you receive it. It is safe for the parcel and you can track the delivered information all the way to your home.
2) We can also supply you EMS, DHL, UPS, TNT and so on. Usually you should get the package in 3-5 working days (in 1 week) according to our experience, but we will not pay for any customs duty if your country charge it. The DHL or EMS shipping is free if your total amount of non-liquid items is more than $200, and we can not ship any liquid items with DHL or EMS.
If your non-liquid items are less than $200, you need pay for the DHL or EMS shipping by yourself, please you can send the email to cs@ursugargel.com for the DHL or EMS shipping fee.
2) We can also supply you EMS, DHL, UPS, TNT and so on. Usually you should get the package in 3-5 working days (in 1 week) according to our experience, but we will not pay for any customs duty if your country charge it. The DHL or EMS shipping is free if your total amount of non-liquid items is more than $200, and we can not ship any liquid items with DHL or EMS.
If your non-liquid items are less than $200, you need pay for the DHL or EMS shipping by yourself, please you can send the email to cs@ursugargel.com for the DHL or EMS shipping fee.
1-3 weeks for most Asian countries;
2-3 weeks for United States, Australia, India, most of European country; 2-5 weeks for Canada, Russia, Italy, France, Spain, Saudi Arabia, Israel, Philippines, Africa country, some other country;
5-8 weeks for the South America country or some island country.
2-3 weeks for United States, Australia, India, most of European country; 2-5 weeks for Canada, Russia, Italy, France, Spain, Saudi Arabia, Israel, Philippines, Africa country, some other country;
5-8 weeks for the South America country or some island country.
Yes, we will send you an email after the shipping, and you can also log in your account and check the order status or the tracking information.
For order number begins with "VR", check via the link: https://www.17track.net/en/;
For order number begins with "SYRM", check via the link: https://www.sypost.net/;
For order number with 12-digit number, check via the link: https://track.4px.com/.
For order number begins with "SYRM", check via the link: https://www.sypost.net/;
For order number with 12-digit number, check via the link: https://track.4px.com/.
1) Visa, Mastercard, American Express, PayPal, Shop Pay, Apple Pay, Google Pay.
2) Bank Transfer. For this payment method, two requirements should be met with.
First, the total price of the order should be more than 500USD.
Second, the shipping time would be delayed for 1 week. Because items are shipped after we get the payment. And it takes us a week to get the payment if customer pay the items via Bank Transfer.
If you can meet the above requirements, please contact with us at cs@bornprettystore.com. And we'll email you our bank details.
2) Bank Transfer. For this payment method, two requirements should be met with.
First, the total price of the order should be more than 500USD.
Second, the shipping time would be delayed for 1 week. Because items are shipped after we get the payment. And it takes us a week to get the payment if customer pay the items via Bank Transfer.
If you can meet the above requirements, please contact with us at cs@bornprettystore.com. And we'll email you our bank details.
All the items are in US Dollars default. You could transfer the currency in the homepage as you need. We support the currency as follows currently: USD,EUR, ,GBP, INR, CAD, RUB, AUD, SGD, JPY, ARS, SAR, MXN, TRY, UAH, ANG, PLN, PHP. If there is no currency you need, please contact us and you can add it for you.
Customers are responsible for the customs and import duties. We will declare the value as less as possible, but only on a reasonable basis. We ship hundreds of orders to worldwide one day, and it works fine.
If you're not satisfied with our service or product quality for some reason, please contact us within 3 days after you get the package, you can return the products to us in original package and we will refund your money after we get the package. (Shipping cost is not refundable and you should be responsible for the return shipping).
We're doing both retailing and wholesale business & OEM now.
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