Widerrufsrecht

Return & Refund

1. Cancel Policy

(1). Order within 1 day of payment, we will cancel the order and refund it fully for you.

(2). Order within 2 days of payment but not shipping, we can cancel the order and refund 90% of the total amount since our staff has picked up the product and packed the parcel at that time, except that, maybe the parcel has been sent to the shipping company’s warehouse.

(3). Order with shipping, sorry that we can not cancel the order. Please understand.

2. Return Policy

(1). You do not need to return it if the product arrives spoiled or damaged, please send us some photos, we will resend or refund it after checking your photos. 

(2). If the item is unused and of good quality within 30 days you receive the parcel, and you are unhappy with the product for any reason, we will gladly refund or exchange other products after receiving the returned parcel. Please email us first before returning the parcel, it is helpful to receive the parcel successfully.

(3). Please noticed that we only accept prepaid packages, and we do not accept any C.O.D.

(4). Here is the return address:
Name: Wang Ju
Phone: +86-18602774766
Post_code: 523731
Address: 2/F, Building 1, Hongxinbao Industrial Zone, No.38 Guangming Street, 
country_code: CN
State: Guangdong
City: Dongguan
District: Tangxia Town

However, we strongly suggest to contact us first at cs@ursugargel.com before you return your products.

Thanks